Streamline Your Day and Reclaim 92% of Your Time!
Simple, Scalable
ANNUAL & MONTHLY PRICING
CONCIERGE
INTAKE SERVICES FOR THE GROWING MSP/MSSP
Premium IT Support Tailored to Your Needs
✅ Concierge-level intake service – Personalized and efficient support for your business.
✅ Cost-effective solution – Get expert IT assistance for less than hiring a part-time employee!
✅ 100% U.S.-based representatives – Reliable, knowledgeable, and always ready to help.
✅ Live support from 8:00 AM to 5:00 PM in your customers timezone – Ensuring seamless business operations.
✅ Dedicated phone number – A unique contact line for your organization.
✅ PSA integration – Compatible with select platforms for streamlined management.
✅ Spam call screening – We filter out distractions so you can focus on what matters.
Experience better IT support—efficient, professional, and built for your success!
ONE PRICE INCLUDES:
Inbound Technical Inquiries – Handled with Care
Support via Phone, Chat, and Text
Friendly, Engaged Receptionists
Clearly Written Ticket Titles & Descriptions
Direct Ticket Submission to Your PSA
Dedicated Agents Who Know Your Business
Inbound Sales Opportunities
Collect complete contact details
Record potential sales leads
Schedule sales consultations
Transfer calls via warm or cold handoff
OUTBOUND SERVICES
Personalized callback service
Direct connection to third-party support
Customized, sales-focused on-hold and break-in messages
Surprise & Delight! (Bet you didn’t see this coming!)
Handwritten thank-you cards for your callers and users
Thoughtful care packages sent on your behalf
Customer anniversary gifts to celebrate loyalty
Personalized thank-you calls to show appreciation
Unexpected “How’d they know?” moments that make an impact
Training for You & Your Team
Semi-Annual In-Person Deep-Dive Training:
How to Create “Wow” Moments with Your MSP/MSSP
How to Set Expectations with Your Techs
How to Get Techs to Write Better Notation
How to Hire Better Techs
Pricing & Profitability Strategies
Outsourcing vs. Hiring Direct
And More!
Quarterly Webinar Training – Stay updated with industry insights
Monthly Coaching & Q&A – Get expert guidance and answers to your biggest challenges
PREMIUM USER SUPPORT
Ready for Comprehensive, Concierge Support for Your End Users?
Everything in the Starter Plan, Plus…
✅ Concierge-Level Support (8 AM – 5 PM)
✅ Dedicated Pod of Assigned Technicians
✅ Intake & Coordination Service Team
✅ Internal Mentor Engineering Team
✅ PSA Integration for seamless workflows
✅ Inbound & Outbound Phone Support
✅ Live Chat Assistance
✅ SMS Text Support
✅ Remote Control Support for quick issue resolution
Ready to start the discussion?
Click the button below to schedule an appointment to speak with a representative.
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