Streamline Your Day and Reclaim 92% of Your Time
Empowering Your Business Through Seamless IT Solutions
Services
At Operate Better IT, we specialize in optimizing enterprise IT infrastructures to enhance operational efficiency, mitigate risks, and drive productivity. Our strategic approach is built on four key pillars:
Enhance Productivity with
Reliable IT Support
End User Support keeps your team productive and your operations running without interruption. Whether it’s help desk assistance or remote troubleshooting, we swiftly resolve technical issues to keep workflows seamless.
Why It Matters:
Every moment of downtime affects your business. Responsive, expert support ensures your employees stay focused on their core tasks instead of struggling with IT challenges.
Our Value to You:
Increase efficiency, reduce frustration, and keep your enterprise running smoothly with dependable IT assistance tailored to your needs.
Ensure Peak Performance with Proactive IT Management
Our Network and Device Management services provide 24/7 monitoring, regular maintenance, and timely patching to keep your systems running efficiently. By addressing potential issues before they escalate, we help prevent costly disruptions.
Why It Matters:
Unexpected downtime and outdated systems drain resources and impact productivity. Proactive management ensures seamless operations and optimal performance.
Our Value to You:
Minimize downtime, enhance reliability, and keep your business running smoothly with a well-maintained and resilient IT infrastructure.
Protect Your Business with Advanced Security Solutions
Modern enterprises face increasingly sophisticated cyber threats that can jeopardize data, disrupt operations, and harm reputations. Our comprehensive security solutions—including firewalls, antivirus, endpoint protection, and employee training—deliver a multi-layered defense.
Why It Matters:
Safeguarding sensitive data and maintaining compliance is critical to building trust and avoiding costly security breaches.
Our Value to You:
Defend your enterprise with proactive security measures that protect your assets, ensure regulatory compliance, and provide lasting peace of mind.
Be Ready for Anything with Reliable Backup & Recovery
Unexpected downtime and data loss can disrupt business operations and lead to significant setbacks. Our Backup & Disaster Recovery solutions include cloud backups, on-premise redundancy, and actionable recovery plans to keep your business resilient.
Why It Matters:
Recovering from disruptions without a solid plan can be costly and time-consuming. A proactive strategy ensures you can quickly restore operations with minimal impact.
Our Value to You:
Protect your data, reduce recovery time, and maintain business continuity—so you can navigate any challenge with confidence.
Pricing
Our pricing model is designed to provide value and flexibility:
CONCIERGE SERVICES
Intake services for the growing MSP/MSSP
Regular Price: $10,000/Month
Special Price: $2,500/Month
When paid annually
Premium IT Support Tailored to Your Needs
Concierge-level intake service – Personalized and efficient support for your business.
Cost-effective solution – Get expert IT assistance for less than hiring a part-time employee!
100% U.S.-based representatives – Reliable, knowledgeable, and always ready to help.
Live support from 8:00 AM to 5:00 PM in your customers time zone.
Dedicated phone number – A unique contact line for your organization.
PSA integration – Compatible with select platforms for streamlined management.
Spam call screening – We filter out distractions so you can focus on what matters.
One Price Includes:
Inbound Technical Inquiries – Handled with Care
Support via Phone, Chat, and Text
Friendly, Engaged Receptionists
Clearly Written Ticket Titles & Descriptions
Direct Ticket Submission to Your PSA
Dedicated Agents Who Know Your Business
Inbound Sales Opportunities
Collect complete contact details
Record potential sales leads
Schedule sales consultations
Transfer calls via warm or cold handoff
OUTBOUND SERVICES
Personalized callback service
Direct connection to third-party support
Customized, sales-focused on-hold and break-in messages
Surprise & Delight!
Handwritten thank-you cards for your callers and users
Thoughtful care packages sent on your behalf
Customer anniversary gifts to celebrate loyalty
Personalized thank-you calls to show appreciation
Unexpected “How’d they know?” moments that make an impact
Training for You & Your Team
Semi-Annual In-Person Deep Dives
Quarterly Webinars: Industry insights & updates
Monthly Coaching & Q&A: Expert advice on your toughest challenges
Premium User Support
Ready for Comprehensive, Concierge Support for Your End Users?
$35/seat
For 1+ users
$33/seat
For 100+ users
$30/seat
For 200+ users
$27/seat
For 300+ users
$25/seat
For 500+ users
One seat defined as
Workstation + Peripherals
Everything in the Starter Plan, Plus…
Concierge-Level Support (8 AM – 5 PM)
Dedicated Pod of Assigned Technicians
Intake & Coordination Service Team
Internal Mentor Engineering Team
PSA Integration for seamless workflows
Inbound & Outbound Phone Support
Live Chat Assistance
SMS Text Support
Remote Control Support for quick issue resolution
Let's Connect
We're excited to start this journey with you.
Feel free to reach out!
Call us at
(407) 479-8949
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