Streamline Your Day and Reclaim 92% of Your Time

Empowering Your Business Through Seamless IT Solutions

Services

At Operate Better IT, we specialize in optimizing enterprise IT infrastructures to enhance operational efficiency, mitigate risks, and drive productivity. Our strategic approach is built on four key pillars:

Enhance Productivity with
Reliable IT Support

End User Support keeps your team productive and your operations running without interruption. Whether it’s help desk assistance or remote troubleshooting, we swiftly resolve technical issues to keep workflows seamless.

Why It Matters:

Every moment of downtime affects your business. Responsive, expert support ensures your employees stay focused on their core tasks instead of struggling with IT challenges.

Our Value to You:

Increase efficiency, reduce frustration, and keep your enterprise running smoothly with dependable IT assistance tailored to your needs.

Ensure Peak Performance with Proactive IT Management

Our Network and Device Management services provide 24/7 monitoring, regular maintenance, and timely patching to keep your systems running efficiently. By addressing potential issues before they escalate, we help prevent costly disruptions.

Why It Matters:

Unexpected downtime and outdated systems drain resources and impact productivity. Proactive management ensures seamless operations and optimal performance.

Our Value to You:

Minimize downtime, enhance reliability, and keep your business running smoothly with a well-maintained and resilient IT infrastructure.

Protect Your Business with Advanced Security Solutions

Modern enterprises face increasingly sophisticated cyber threats that can jeopardize data, disrupt operations, and harm reputations. Our comprehensive security solutions—including firewalls, antivirus, endpoint protection, and employee training—deliver a multi-layered defense.

Why It Matters:

Safeguarding sensitive data and maintaining compliance is critical to building trust and avoiding costly security breaches.

Our Value to You:

Defend your enterprise with proactive security measures that protect your assets, ensure regulatory compliance, and provide lasting peace of mind.

Be Ready for Anything with Reliable Backup & Recovery

Unexpected downtime and data loss can disrupt business operations and lead to significant setbacks. Our Backup & Disaster Recovery solutions include cloud backups, on-premise redundancy, and actionable recovery plans to keep your business resilient.

Why It Matters:

Recovering from disruptions without a solid plan can be costly and time-consuming. A proactive strategy ensures you can quickly restore operations with minimal impact.

Our Value to You:

Protect your data, reduce recovery time, and maintain business continuity—so you can navigate any challenge with confidence.

Pricing

Our pricing model is designed to provide value and flexibility:

CONCIERGE SERVICES

Intake services for the growing MSP/MSSP

Regular Price: $10,000/Month

Special Price: $2,500/Month

When paid annually

Premium IT Support Tailored to Your Needs

Concierge-level intake service – Personalized and efficient support for your business.

Cost-effective solution – Get expert IT assistance for less than hiring a part-time employee!

100% U.S.-based representatives – Reliable, knowledgeable, and always ready to help.

Live support from 8:00 AM to 5:00 PM in your customers time zone.

Dedicated phone number – A unique contact line for your organization.

PSA integration – Compatible with select platforms for streamlined management.

Spam call screening – We filter out distractions so you can focus on what matters.

One Price Includes:

Inbound Technical Inquiries – Handled with Care

Support via Phone, Chat, and Text

Friendly, Engaged Receptionists

Clearly Written Ticket Titles & Descriptions

Direct Ticket Submission to Your PSA

Dedicated Agents Who Know Your Business

Inbound Sales Opportunities

Collect complete contact details

Record potential sales leads

Schedule sales consultations

Transfer calls via warm or cold handoff

OUTBOUND SERVICES

Personalized callback service

Direct connection to third-party support

Customized, sales-focused on-hold and break-in messages

Surprise & Delight!

Handwritten thank-you cards for your callers and users

Thoughtful care packages sent on your behalf

Customer anniversary gifts to celebrate loyalty

Personalized thank-you calls to show appreciation

Unexpected “How’d they know?” moments that make an impact

Training for You & Your Team

Semi-Annual In-Person Deep Dives

Quarterly Webinars: Industry insights & updates

Monthly Coaching & Q&A: Expert advice on your toughest challenges

Premium User Support

Ready for Comprehensive, Concierge Support for Your End Users?

$35/seat

For 1+ users

$33/seat

For 100+ users

$30/seat

For 200+ users

$27/seat

For 300+ users

$25/seat

For 500+ users

One seat defined as

Workstation + Peripherals

Everything in the Starter Plan, Plus…

Concierge-Level Support (8 AM – 5 PM)

Dedicated Pod of Assigned Technicians

Intake & Coordination Service Team

Internal Mentor Engineering Team

PSA Integration for seamless workflows

Inbound & Outbound Phone Support

Live Chat Assistance

SMS Text Support

Remote Control Support for quick issue resolution

Let's Connect

We're excited to start this journey with you.

Feel free to reach out!

Call us at

(407) 479-8949

Your Paragraph text goes Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae. here

© 2025 Operate Better IT. All rights reserved.